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Refund & Cancellation Policy

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Refund & Cancellation Policy

At Flora Interior, we strive to provide exceptional interior design services with complete transparency and customer satisfaction. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, project modifications, and payments made for our services.

By booking our services or making any payment, you acknowledge that you have read, understood, and agreed to this policy.

1. Project Booking

A project is considered officially booked only after:

  • Acceptance of the project quotation.
  • Payment of the agreed booking amount or advance.
  • Confirmation of the project scope.
  • Submission of required project details.

Booking confirms the reservation of our design and execution team for your project.

2. Advance Payment Policy

An advance payment is required before the commencement of any project.

The advance amount is used for:

  • Design consultation
  • Project planning
  • Site visits
  • Resource allocation
  • Initial design development
  • Vendor coordination

Therefore, advance payments are generally non-refundable, except where required under applicable law or where Flora Interior is unable to provide the agreed services.

3. Cancellation by the Client

If the client wishes to cancel the project after confirmation, the following conditions will apply:

Before Design Work Begins

If cancellation is requested before any design or planning work has started, Flora Interior may refund the eligible amount after deducting administrative and consultation charges.

After Design Work Has Started

If design work has commenced, charges for the completed work, consultations, site visits, and design services will be deducted before calculating any eligible refund.

After Material Procurement

Once materials have been ordered or purchased, no refund will be provided for:

  • Customized furniture
  • Modular kitchen units
  • Decorative items
  • Custom-built products
  • Special-order materials

These items cannot be returned to suppliers.

During Project Execution

If the project is cancelled after execution has begun:

  • Payment for completed work will remain payable.
  • Material costs will be charged.
  • Labour charges already incurred will be applicable.
  • Any remaining refundable amount, if applicable, will be calculated after deductions.

4. Cancellation by Flora Interior

Flora Interior reserves the right to cancel or suspend a project under circumstances including but not limited to:

  • Non-payment by the client
  • Repeated project delays caused by the client
  • Unsafe site conditions
  • Legal restrictions
  • Misrepresentation of project information
  • Circumstances beyond our reasonable control

In such cases, any refund will be evaluated after deducting expenses already incurred.

5. Refund Eligibility

Refunds, where applicable, will be processed only after reviewing:

  • Project stage
  • Services already delivered
  • Design work completed
  • Materials purchased
  • Vendor commitments
  • Administrative expenses

Each refund request is assessed individually.

6. Non-Refundable Items

The following are generally non-refundable:

  • Design consultation fees
  • Site visit charges
  • 2D layout plans
  • 3D visualizations
  • Customized furniture
  • Custom cabinetry
  • Modular kitchen components
  • Purchased materials
  • Vendor booking charges
  • Labour costs already incurred
  • Installation charges already completed

7. Project Modifications

Clients may request changes during the project.

However:

  • Significant changes may require revised quotations.
  • Additional design revisions may attract extra charges.
  • Project timelines may be extended.

Such modifications are not considered grounds for cancellation or refund.

8. Delay in Project

Project completion timelines may be affected due to:

  • Client approval delays
  • Material shortages
  • Supplier delays
  • Site readiness issues
  • Government restrictions
  • Weather conditions
  • Force majeure events

Such delays shall not automatically qualify for refunds.

9. Refund Processing Time

If a refund is approved:

  • Refunds will be processed through the original payment method wherever possible.
  • Processing time is generally 7–15 business days, depending on the payment provider and banking system.

10. Payment Gateway Charges

Any payment gateway charges, bank processing fees, taxes, or transaction charges already incurred may be deducted from the refundable amount where applicable.

11. Dispute Resolution

In case of any payment or refund-related dispute, we encourage clients to contact us first so that the matter can be resolved amicably.

If a resolution cannot be reached, the matter shall be governed by the applicable laws of India.

12. Changes to This Policy

Flora Interior reserves the right to modify this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.